Coronavirus (Covid-19) Statement
All Plumbcity locations are OPEN for business
Plumbcity is OPEN to serve our valued customers. We look forward to helping you and your business. Contact your local Plumbcity for details of opening hours. Let’s help keep safe together.
Plumbcity Chelmsford / Ipswich / Stevenage / Sudbury
Opening Hours: Mon-Fri: 7am-5pm – Sat: 8am-12pm
All other Plumbcity locations
Opening Hours: Mon-Fri: 7.30am-5pm – Sat: 8am-12pm
We ask everyone who visits our locations or receives a delivery from us to work together to ensure all measures are followed to keep everyone safe.
Please help us maintain safety precautions when visiting us. To help protect all staff and customers. Keep a safe space apart when possible, sanitise your hands regularly and wear a face covering over your nose and mouth to help prevent transfer of germs.
Thanks for your understanding and continued support.
Please note – contact us before entering any of our stores if there are any reasons you are not able to wear a face covering. This will allow us to accommodate your requirements and minimise any possible germ transfer risk to our staff and customers.
Pre-Arranged time slot booking for collection of goods – Phone / Email orders:
To reduce waiting times at the trade counter (especially in mornings and afternoons) – it is advised for customers to contact their local Plumbcity via email or telephone beforehand to arrange a convenient time slot for collection. A member of the team will then advise a time when your order is ready and can be collected.
Plumbcity bathroom showrooms are OPEN
– Pre-booked design consultation appointments available
– Initial browsing visits permitted without booking an appointment – customer numbers in building are restricted
Design Consultations – Contact your local Plumbcity for more information BEFORE visiting our showrooms:
Offering a safe environment in which to design your dream bathroom and to get your project moving again.
✔ No queues and strict limits on the number of people in the showroom at any point in time.
✔ Sanitiser stations at regular intervals throughout the showrooms.
✔ Safety precautions will ensure that whilst you can sit and design your bathroom with one of our showroom advisors, a safe distance will always be maintained.
IMPORTANT INFORMATION: when visiting us you must not have symptoms and can confirm you have not been in contact with anyone who has displayed symptoms of COVID-19.
For bathroom design consultations you will be required to contact your local Plumbcity to book an appointment BEFORE VISITING a Plumbcity bathroom showroom in your area.
Keeping our customers safe:
The health and well-being of our staff and customers is our top priority. We are following government and medical advice to put safety first when assisting our customers.
As well as following all official guidance, we’re regularly updating our employees with health and safety advice, while putting in place necessary working arrangements alongside travel and site restrictions.
These measures include:
• Added extra hygiene measures and increased cleaning across all of our sites and providing extra hand sanitiser gels and wipes for all customer-facing teams
• Distancing measures are also being undertaken at all locations
• We’ve implemented additional hygiene and distancing measures in our businesses, including providing extra hand sanitiser gels and wipes, to help keep our staff and customers safe while we provide product and service information, and support
• Customers who require a trade counter service will be served but at a distance
• Telephone orders are available, where you can arrange your goods to be collected at a more convenient time. We can also deliver directly to site (always following safety precautions)
Work carried out in people’s homes, for example by Plumbers carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a two metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has Coronavirus symptoms, however mild.
All of the above is in constant review to ensure that we continue to trade in the safest manner and in accordance with the latest Government advice.
Full official government advice regarding the Coronavirus (Covid-19) can be found HERE